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Appointment Booking from June 1st 2015


GENERAL INFORMATION – a new way we book appointments

Procedure for Patients

• Call us on 01733 366600 and ask to make an appointment.

• Our Reception Team will ask you for your name and your telephone number. If you need to speak to the Doctor urgently because it’s an emergency, please state this straight away.

• You will be asked by the Receptionists to give a brief description of what your health problem is; you don’t have to give this information if you prefer not to, but if you do it will help the Doctor to prioritise calls and decide in which order to call patients back.

• If your condition can be dealt with by our Nurse Practitioners then you will be offered an appointment by the Doctor or Nurse Practitioner with them if appropriate. They can diagnose, treat and prescribe as necessary for upper respiratory tract infections, coughs, sore throats, ear complaints, eye infections, skin conditions, rashes, minor urinary conditions, gastric upsets, allergic reactions, common childhood illnesses or any other minor illness/injury.

• If you want to talk to a specific Doctor, please tell the Receptionist and wherever possible they will arrange it.

• The Doctor will call you back as soon as they can and you can talk to that Doctor about your health problem. If you want them to call back between certain times, then tell us and where possible we will arrange that.

• If the Doctor thinks you need to come into the surgery to be seen, or if you would still like to come in, they will make an appointment for you.

Face to face appointments and telephone consultations can still be booked in the usual way for all Nurses; it’s just appointments for the Doctors we are changing.

Why we are changing our Appointments System

Patients have told us, through our patient questionnaires and via our Patient Groups, that sometimes they find it frustrating and difficult to get the appointment they need, when they need it. By offering telephone appointments in the first instance and giving advice this way, we can make sure that everyone is able to speak to or see a Doctor on the day that they call or on the day that they choose.

Many people don’t need to come into the surgery to be seen at all; their problem can be dealt with by telephone. This gives their Doctor more time to see those people that need appointments in the surgery. Because their Doctor is the one making the appointments, they can judge how much time they might need and give them a long or a short appointment. This also helps appointments to run to time and means patients are more likely to be seen on time. We also know that when people make an appointment close to the date that they call, they are more likely to keep the appointment.

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